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about contact privacy policy centers for excellence in software development we’re seeing a boost in the adoption of coes as a new software development and efficiency strategy. but, is it right for your organization? rooted in academic and medical environments, centers of excellence — also called competency or capability centers — are hubs of creativity and innovation. they are, for all intents and purposes, a collection of experienced professionals that develop improvement strategies for optimizing processes and value across an organization. they’ve existed for some time, but we’ve seen a boost in their adoption thanks to an emphasis on distributed development and offshore opportunities. corporate and organizational outsourcing strategies are becoming more prevalent, and at the same time, there’s a need to accommodate some of the more productive remote processes that are flowing back into a business. in software development specifically, coe’s can help organize and streamline various production processes between outsourced and local tasks. alternate uses include the rollout of new technologies, improving organizational capacities, tending to client needs, or even specialized services — such as generating internal training reports or conducting r&d for new tech projects. the combined expertise and experience helps assure more efficient operations and the use of industry best practices. how to assemble a center of excellence for it outsourcing services the idea behind a center of excellence — at least in software development — is to build a team whose primary task is to enforce and streamline sound development practices. the center helps a business eliminate mistakes and development failures by merely exploring alternate solutions and more efficient methods. they may also be deployed to implement new technologies and systems, manage outsourced client relationships, or kickstart collaborative environments. ultimately, it depends on why you’re creating the coe and what you hope to achieve. like devops, the adoption of a coe is more of a cultural change. it’s not technology or tool-driven but instead influenced by people. you start by choosing the most skilled professionals and experts within your organization and providing them a full-time role in the coe. naturally, they will work together to find improvements, which you should then leverage or prioritize across your organization. what benefits can a coe provide? the most significant benefit is, of course, a major overhaul in operational efficiency. typically, the team stationed within a coe works to streamline various processes and tasks, reduce costs, achieve goals in less time after expending fewer resources, and boost customer satisfaction. they also achieve this by training or coaching their peers. it also provides a decrease in risk, particularly when it comes to software and development failures. even more so in an outsourcing or external development environment. this is because a brand’s standards and processes are honored across the entirety of a task, even when handled by a third-party. ultimately, the coe team ensures proper communication between departments and teams throughout the scope of a project. risk is also mitigated because the coe is constantly measuring the success of various tasks, processes, and projects. if something is not going appropriately, the team will explore new methods which can effectively replace the old one(s). except that this is done alongside normal development. nothing has to stop or be delayed unless of course, the problem will pose significant issues later on. finally, the coe team has access to the necessary resources to define and measure roi and organizational impact. they can see right away when something is not working or needs to be handled differently. this extends to their own strategies, allowing them to gauge performance even for new methods or frameworks they deploy. centers of excellence create a persistent environment of improvement within a company, generating frequent efficiency changes without hurting the larger operation. they will, however, require executive buy-in and support as well as a reliable source of funding, so plan accordingly. https://www.pslcorp.com/it-outsourcing-services-companies/ september 12, 2018 software it outsourcing serv , offshore soft dev vera dixon powering alibaba’s ewtp with big data analytics, ai and machine learning kuala lumpur: it has been more than a year since the digital free trade zone (dftz) initiative was launched in malaysia and although public attention was only revived a week ago during the launch of alibaba group holding ltd’s first regional office here, several local companies have already been hard at work making the ambitious project a reality. big data analytics firm fusionex international plc is one of them, having led a consortium which secured a contract to provide the e-services platform for the dftz from the malaysia digital economy corp. the awarding of the contract was announced in november last year and according to fusionex, has since been up and running with more than 3,000 small and medium enterprises (smes) on board currently. “more and more of [these companies] are starting to appreciate that it is important to level up and capitalise on the robust growth in e-commerce and the export market,” said datuk seri ivan teh, fusionex founder and chief executive officer of fusionex. he added that many local smes that fusionex has spoken to are receptive, open-minded and cognisant of the global language. “they are open and want to embrace technology as long as it’s easier, faster, better, and more cost-effective than the status quo. in short, they are constructive but might be facing challenges in areas such as market access, funds, modern skills and technology. this is where dftz’s e-services can assist them,” teh told the edge financial daily in an email exchange. the platform is key to realising the e-world trade platform (ewtp) that has been one of alibaba’s key initiatives under the dftz banner and aims to provide malaysian smes access to global consumers via e-commerce. “the e-services platform functions as a one-stop digital trade facilitation platform, that is integrated with a multitude of business service platforms, e-marketplaces, government agencies, logistics providers, freight forwarders, agents, smes and other service providers,” said teh. the platform aims to “bridge the gap in terms of know-how, reduce costs, as well as avoid or minimise unnecessary delays and encumbrances associated with the old way of manually doing things,” he said, adding that it is meant to be highly scaleable and inclusive.\ according to teh, the platform is powered by big data technologies, artificial intelligence (ai) and machine learning and is “designed to help merchants — regardless of shape and size — to level the playing ground, and do so without incurring exorbitant costs”. fusionex is also riding on the strength of alibaba cloud, what with being the latter’s official strategic partner in this region. “they are a great, committed partner,” teh said of alibaba cloud, noting that the collaboration is synergistic as the latter “has a great cloud offering, whereas fusionex is a leader in big data technology, ai and machine learning with a strong international reputation.” while fusionex may not be a household name to most malaysians, it has certainly made waves overseas. the company had, until july last year, been listed on london’s alternative investment market. however, teh had decided to take the company private after five years on the market due to what he reportedly said was a persistently undervalued stock. without disclosing any figures, teh shares that fusionex has “invested significantly” and will continue to invest as it is fully committed to ensuring the success of the e-services platform. he did not reveal the names of the group’s partners in its consortium, but that they are local pl
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